Terms of Service

1. Acceptance of terms

The Service is provided by Moor Score. By signing up for, signing in to or using the Service, you agree to these terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old. Users aged 13 to 18 may use the Service only with a parent or guardian who has read and agreed to these terms; children under 13 (or the higher minimum age set by the law where you live, such as 16 in parts of the EU) may not use the Service. If you use the Service on behalf of an organization, you confirm that you have authority to bind it.

2. The Service

Moor Score is an online music visualization studio: you can import a score or MIDI, edit the performance, preview visuals and export videos or other deliverables. We may change, add or retire features from time to time.

The Service is a digital, intangible service. Purchased Credits are added to your account immediately after payment. When you buy, you expressly agree to immediate delivery and acknowledge that you lose any statutory right of withdrawal (such as the 14-day right for EU consumers) once the Credits are delivered; refunds are handled under our Refund Policy.

3. Accounts

You sign in with a Google account and are responsible for all activity under your account. Keep your credentials safe and do not share your account with others.

Keep your contact details up to date so you can receive billing, refund and security notices. If your account is compromised or you find a security issue, email [email protected] immediately.

4. Credits, pricing and payment

Some features are billed in Credits at the rates shown on our website and in the product; anything under a minute counts as one minute. New accounts receive 30 free Credits to try the Service.

Each Credits pack purchase is a one-time payment that you authorize separately at checkout. There are no subscriptions, automatic renewals or automatic top-ups, and we never charge you without your action, so there is no recurring charge to cancel.

Credits never expire. Price changes apply only to later purchases; Credits you have bought keep their value.

Payment processor: Waffo Pancake. Purchases are collected by Waffo Pancake acting as Merchant of Record, your statement will show a merchant name associated with it, and its buyer terms (https://www.waffo.shop/terms-conditions) also apply. Prices are in US dollars; the final amount and applicable taxes are shown at checkout.

Library pieces: you can buy pieces from the score library with Credits and download them again at any time from your purchased pieces, including later updates, at no extra charge. Unless the piece page says otherwise, you may use purchased files for personal study, practice and performance, and to create and export works within the Service; you may not resell, redistribute or publicly share the original files. Credits spent on library pieces count as used under our Refund Policy.

5. Refunds

Free Credits are used first. Within 7 calendar days of purchase, an order whose Credits have not been used at all can be refunded in full; orders whose Credits have been used are not refundable. See our Refund Policy for details.

6. Billing disputes

If you have a question about a charge, email [email protected] with “Billing” in the subject line and your order number. We will acknowledge your request within 2 business days and verify and correct any genuine billing error within 5 business days. Please contact us before starting a chargeback.

7. Your content and intellectual property

You keep all rights in the content you upload or create (scores, MIDI, projects and exported results). You grant us a limited, non-exclusive license to host, process and display that content solely to provide the Service to you.

We do not use your content to train any machine learning model.

You represent and warrant that you have the legal right to the scores and music you upload, or that they are in the public domain or properly licensed, and that they do not infringe anyone’s rights. You are responsible for disputes arising from content you upload.

You may use exported results for personal or commercial purposes, provided you have secured the rights to any musical works they contain.

Apart from your content, the Service and its software, interface, branding and related intellectual property belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable license to use the Service.

8. Intellectual property complaints

If you believe content on the Service infringes your copyright or other intellectual property, email [email protected] with: your identity and contact details; proof of your rights or authorization; where the allegedly infringing content is (such as the piece name or link); and a statement that you believe in good faith the use is not authorized.

After verifying the complaint we will promptly remove or disable the content and notify the user who uploaded it. A user who believes the removal was a mistake may send a counter-notice with reasons to the same address. We terminate the accounts of repeat infringers.

9. Artificial intelligence

Visuals and exports are generated by our own software. The Service does not send your content to third-party AI models such as those from OpenAI, Anthropic or Google. If that changes, we will update these terms first and name the providers involved.

10. Acceptable use

You may not use the Service to upload or create unlawful, defamatory, harassing, fraudulent or hateful content; impersonate others or create misleading fake media; upload any content that sexualizes or exploits minors; distribute malware, phishing or attack tools; or infringe others’ intellectual property or privacy.

You may not bypass billing, permissions or security controls; reverse engineer, attack or disrupt the Service; scrape the Service at scale by automated means; resell, rent, sublicense the Service or share accounts without permission; or use the Service for any unlawful activity.

If you violate these terms we may remove the content and restrict or terminate your account.

11. Data, privacy and security

We handle personal information as described in our Privacy Policy (www.moorscore.com/privacy/). Card and other payment details are processed by Waffo Pancake and never pass through or are stored on our servers.

After you delete your account we delete or anonymize your account data and content within 90 days, except transaction records we must keep by law. Please back up important content.

12. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation, or that the visuals suit your particular purpose. The live preview is only an approximation; the exported result is authoritative.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from use of, or inability to use, the Service, and our total liability is limited to the fees you paid for the Service in the 12 months before the event.

13. Term and termination

These terms apply from your first use of the Service until your account is deleted. You may stop using the Service and delete your account yourself in your account center at any time.

We may suspend or terminate your account for material breach of these terms, suspected fraud or abuse, or where required by law. Provisions that by their nature should survive termination will survive.

14. Governing law and disputes

These terms are governed by the laws of the People’s Republic of China (excluding the laws of Hong Kong, Macao and Taiwan). Before bringing any claim, please email [email protected] so we can try to resolve it; if it is not resolved within 30 days of your email, either party may bring proceedings before a competent court.

Nothing in this section limits any non-waivable consumer rights you have under the law where you live.

15. General

We may update these terms. We will notify you of material changes by email or in the product at least 14 days before they take effect; continued use after that means you accept them. If any part of these terms is invalid, the rest remains in effect.

These terms are available in several languages. If the versions differ, the English version prevails.

16. Contact

Email [email protected] for everything, and put the category in the subject line: General support, Billing, Refund, Legal & privacy, or Security. Every message is handled by a person.